PRIVACY POLICY

Last updated: September 7, 2026

At Framatome, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, use our online shop, or place an order with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect the following types of personal information:

• Name and contact details
• Billing and shipping address
• Email address
• Telephone number, where provided
• Order details and purchase history
• Payment and transaction information
• IP address and technical information about your device
• Browser type and operating system
• Website usage and interaction data
• Information provided when contacting customer support
• Marketing preferences and subscription information

We only collect personal data that is reasonably necessary for operating our online shop, processing orders, providing customer service, improving our services, or fulfilling other legitimate business purposes.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Arrange delivery and shipping
• Provide customer support
• Communicate with you about your orders
• Handle returns, refunds, and complaints
• Prevent fraud, abuse, and unauthorized transactions
• Maintain and improve our website and online shop
• Analyse website usage and customer behaviour
• Send marketing communications where you have provided the required consent
• Comply with legal and regulatory obligations
• Protect our rights, property, and customers

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Order and Payment Information

When you place an order, we process the information necessary to complete the transaction.

This may include your name, email address, billing address, shipping address, order details, and payment-related information.

Payment transactions may be processed by third-party payment providers. Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy.

Framatome does not necessarily have access to your complete payment card information.

4. Dropshipping and Fulfilment Partners

Because Framatome operates using a dropshipping and third-party fulfilment model, we may share information necessary to fulfil your order with trusted suppliers, manufacturers, fulfilment providers, and shipping companies.

This information may include:

• Your name
• Shipping address
• Contact information
• Ordered products
• Order number
• Other information necessary to manufacture, process, or deliver your order

These parties may only process the information necessary to provide their services and fulfil your order.

Where required by applicable data protection law, appropriate contractual and organizational measures are used to protect your personal information.

5. Shipping Providers

To deliver your order, we may provide relevant information to shipping and logistics providers.

This may include your name, delivery address, email address, telephone number, order information, and tracking information where necessary for delivery.

Shipping providers may process your information in accordance with their own privacy policies.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.

Some cookies may be necessary for the operation of the Shop, while others may be used for analytics, advertising, or marketing purposes.

Where legally required, we will request your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences through the cookie settings available on our website.

7. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include pages visited, time spent on the website, device information, approximate location, referral sources, and interactions with website features.

Where required by law, analytics technologies will only be used with your consent.

8. Marketing and Advertising

If you have provided the required consent, we may use your email address or other contact information to send you promotional communications, including information about new products, collections, offers, and other Framatome updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.

We may also use advertising and marketing technologies to display relevant advertisements or measure the effectiveness of our marketing campaigns.

9. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR), we process personal data on the following legal bases:

• Performance of a contract: where processing is necessary to process and fulfil your order.
• Legal obligations: where processing is necessary to comply with applicable laws and regulations.
• Legitimate interests: where processing is necessary for purposes such as fraud prevention, website security, customer service, and improving our business, provided that these interests are not overridden by your rights.
• Consent: where you have given consent for a specific processing activity, such as certain cookies or marketing communications.

You may withdraw consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction information may be retained for longer periods where required by tax, accounting, legal, or regulatory obligations.

When personal information is no longer required, we will delete it or anonymize it where reasonably possible.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. International Data Transfers

Some of our service providers, fulfilment partners, payment providers, analytics providers, or other third-party service providers may process personal information outside your country or outside the European Economic Area.

Where required by applicable law, we take appropriate safeguards to ensure that personal information transferred internationally receives an adequate level of protection.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain processing activities
• Request portability of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with a competent data protection authority

To exercise your rights, please contact Framatome using the contact information available on our website.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you access.

15. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

The updated version will be published on our website with a revised “Last updated” date.

17. Contact

If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact Framatome through the contact information provided on our website.

We will make reasonable efforts to respond to privacy-related requests within the time period required by applicable law.