GENERAL TERMS AND CONDITIONS

Last updated: September 7, 2026

These General Terms and Conditions (“Terms”) apply to all purchases made through the Framatome online shop (“Shop”), operated by Framatome (“we”, “us”, or “our”).

By placing an order through the Shop, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. Scope of Application

1.1. These Terms apply to all contracts for the purchase of clothing, accessories, and other products offered through the Shop.

1.2. These Terms apply to customers purchasing products for private purposes, unless otherwise agreed.

1.3. By placing an order, you confirm that you have read and accepted these Terms.

2. Products

2.1. We make every effort to ensure that product descriptions, photographs, colors, sizes, and other product information displayed in the Shop are accurate.

2.2. Minor differences between product images and the actual products may occur, particularly due to screen settings, lighting, and the nature of the materials used.

2.3. All products are subject to availability. If a product becomes unavailable after an order has been placed, we will inform you as soon as reasonably possible and refund any payment already made for that product.

3. Prices

3.1. All prices displayed in the Shop are stated in euros and include applicable statutory taxes unless expressly stated otherwise.

3.2. Shipping and delivery costs, where applicable, are displayed separately during the ordering process and before the order is submitted.

3.3. We reserve the right to change our prices at any time. The price applicable to your order is the price displayed at the time the order is placed.

4. Orders and Conclusion of Contract

4.1. The presentation of products in the Shop does not constitute a legally binding offer to sell.

4.2. By submitting an order, you make a binding offer to purchase the products in your shopping cart.

4.3. After receiving your order, we will send an order confirmation by email. This confirmation acknowledges receipt of your order but does not necessarily constitute acceptance of your offer.

4.4. The purchase contract is concluded when we expressly accept your order or dispatch the ordered products, whichever occurs first.

4.5. We reserve the right to refuse or cancel an order where a product is unavailable, there is an obvious pricing or product information error, or we reasonably suspect fraudulent or abusive activity.

5. Payment

5.1. The payment methods available to you are displayed during the checkout process.

5.2. Payment must be completed using one of the available payment methods before the order is dispatched, unless otherwise agreed.

5.3. If payment cannot be successfully processed, we may suspend or cancel the order.

6. Delivery

6.1. We deliver to the countries made available through the Shop.

6.2. Estimated delivery times are displayed during the ordering process. Delivery times may vary depending on the destination and the delivery method selected.

6.3. Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, strikes, severe weather, customs procedures, or other events beyond our control.

6.4. If a product is temporarily unavailable, we will inform you of the expected delivery time where reasonably possible.

7. Shipping

7.1. Shipping costs are calculated and displayed before you complete your purchase.

7.2. Where available, tracking information may be provided after your order has been dispatched.

7.3. Customers are responsible for providing a correct and complete delivery address.

8. Right of Withdrawal

If you are a consumer within the European Union or another jurisdiction providing a statutory right of withdrawal, you may have the right to withdraw from your purchase without giving a reason within the applicable statutory withdrawal period.

For consumers in the European Union, the withdrawal period is generally 14 days from the day on which you, or a third party designated by you, takes physical possession of the goods.

To exercise your right of withdrawal, you must notify us of your decision by means of a clear statement, such as an email or written notice.

Products should be returned in accordance with our return instructions.

The right of withdrawal may be excluded or restricted for certain products where permitted by applicable law, including certain customized or personalized products.

Nothing in these Terms affects your statutory consumer rights.

9. Returns and Refunds

9.1. If you validly exercise your statutory right of withdrawal, we will refund payments received from you in accordance with applicable law.

9.2. Refunds will generally be made using the same payment method used for the original transaction.

9.3. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.

9.4. Customers must follow the return instructions provided by Framatome.

9.5. Nothing in this section limits any statutory warranty or consumer rights.

10. Defective or Incorrect Products

10.1. We are responsible for ensuring that products conform to the purchase contract and applicable statutory requirements.

10.2. If you receive a defective, damaged, or incorrect product, please contact us promptly.

10.3. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, price reduction, refund, or other statutory remedies.

10.4. Our statutory obligations relating to defective products remain unaffected by these Terms.

11. Product Care

11.1. Customers should follow the washing, drying, ironing, and care instructions provided with each product.

11.2. To the extent permitted by law, we are not responsible for damage resulting from failure to follow the applicable care instructions.

12. Intellectual Property

12.1. All content displayed in the Shop, including logos, brand names, photographs, graphics, product designs, text, illustrations, and other materials, is protected by applicable intellectual property laws.

12.2. Unless expressly permitted by us or by law, such content may not be copied, reproduced, modified, distributed, published, or commercially exploited.

12.3. The purchase of a product does not transfer any intellectual property rights in the product design, trademarks, artwork, or other protected content to the customer.

13. Liability

13.1. We are liable without limitation for damages arising from intent or gross negligence, as well as for damages resulting from injury to life, body, or health, to the extent required by applicable law.

13.2. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

13.3. Where legally permissible, our liability for minor negligence is limited to foreseeable and typical damages arising from a breach of material contractual obligations.

14. Privacy

Personal data collected in connection with orders and use of the Shop will be processed in accordance with our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information.

15. Customer Service

For questions regarding orders, products, returns, or other matters, customers may contact Framatome through the contact details provided on the Shop's website.

16. Alternative Dispute Resolution

Consumers may have access to statutory consumer dispute resolution mechanisms depending on their country of residence.

Where required by applicable law, we will provide information regarding competent consumer dispute resolution bodies or other available dispute resolution mechanisms.

17. Applicable Law

17.1. The laws applicable to Framatome's place of establishment shall apply, subject to mandatory consumer protection provisions applicable in the country in which the consumer has their habitual residence.

17.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain unaffected.

18. Amendments to These Terms

We may update these Terms from time to time where necessary, including to reflect changes in our services, products, business operations, or applicable legal requirements.

The version of the Terms applicable to your purchase is the version in effect at the time you place your order.

19. Contact

For questions regarding these General Terms and Conditions, orders, products, or returns, please contact Framatome through the contact information provided on the Shop's website.