SHIPPING POLICY

Last updated: September 7, 2026

At Framatome, we work with trusted third-party suppliers and fulfilment partners to produce, process, and ship our products. This means your order may be shipped directly from one of our fulfilment partners rather than from a Framatome-operated warehouse.

1. Order Processing

1.1. Orders are generally processed within 2–7 business days after payment has been successfully received.

1.2. During periods of high demand, product launches, holidays, or other exceptional circumstances, processing may take longer.

1.3. Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation where tracking information is available.

2. Delivery Times

2.1. Delivery times depend on the destination, product, fulfilment location, and shipping carrier.

2.2. Estimated delivery times are provided during the ordering process and are intended as general estimates rather than guaranteed delivery dates.

2.3. As a dropshipping business, products may be shipped from different fulfilment locations. Consequently, delivery times may vary between products in the same order.

2.4. If an order contains multiple products, the products may arrive in separate packages and at different times.

3. Shipping Costs

3.1. Any applicable shipping costs will be displayed during checkout before you complete your purchase.

3.2. From time to time, Framatome may offer free shipping or other shipping promotions. The conditions of such promotions will be stated at the time they are offered.

4. Tracking

4.1. Where tracking is available, tracking information will be provided to you once your order has been dispatched.

4.2. Tracking information may take several business days to become active after the package has been handed over to the carrier.

4.3. Framatome is not responsible for delays caused by shipping carriers, customs authorities, or other third parties, except where required by applicable law.

5. International Shipping and Customs

5.1. Orders may be shipped internationally depending on the destination and product availability.

5.2. International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

5.3. Unless otherwise stated during checkout, any customs duties, import taxes, or similar charges that are legally payable by the customer are the customer's responsibility.

5.4. Customs processing may cause additional delays that are outside Framatome's control.

6. Delivery Address

6.1. Customers are responsible for providing a complete and accurate delivery address when placing an order.

6.2. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order, where permitted by law.

6.3. Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has been submitted or shipped.

7. Delayed or Lost Shipments

7.1. If your order appears to be delayed, please first check the tracking information provided to you.

7.2. If your order has not arrived within a reasonable period after the estimated delivery time, please contact Framatome so that we can investigate the shipment with the relevant fulfilment partner or shipping carrier.

7.3. If a shipment is confirmed as lost, damaged, or otherwise undeliverable, we will work with the relevant fulfilment partner or carrier to resolve the issue in accordance with applicable law.

7.4. Nothing in this Shipping Policy limits any statutory rights you may have as a consumer.

8. Separate Shipments

8.1. Products purchased in a single order may be fulfilled by different suppliers or fulfilment locations.

8.2. As a result, you may receive multiple packages for one order and may receive separate tracking numbers.

8.3. You will not be charged additional shipping fees solely because your order is delivered in multiple packages unless such additional charges were clearly disclosed to you before purchase.

9. Damaged Packages

9.1. If your package arrives visibly damaged, please document the condition of the package and contact Framatome as soon as reasonably possible.

9.2. If the product itself is damaged or defective, please contact us so that we can assist you with the appropriate next steps.

10. Contact

If you have questions about shipping, delivery, or your order, please contact Framatome through the contact information provided on our website.

Framatome will coordinate with the relevant fulfilment partner or shipping carrier where necessary to assist with your order.